Shipping Policy

At SPARKLE GEMS, we work to make sure your order is processed and delivered as smoothly as possible. This Shipping Policy explains how we handle orders and deliveries.

Order Processing

Orders are typically processed within 1–3 business days after the order is successfully placed.

Orders are not normally processed or shipped on weekends or major holidays. Processing times may occasionally take longer during periods of high order volume.

Shipping Times

Estimated delivery times depend on your shipping destination and the shipping method available at checkout. Delivery estimates are provided for convenience and are not guaranteed.

Once your order has been shipped, you may receive tracking information by email when tracking is available.

Shipping Costs

Shipping costs, if applicable, are calculated and displayed during checkout before you complete your purchase.

Order Tracking

When tracking information is available, it will be sent to the email address provided when placing your order. Please allow some time for tracking information to become active after your order has been shipped.

Delivery Delays

Delivery times may be affected by circumstances outside our control, including carrier delays, severe weather, holidays, incorrect shipping information, customs processing, or other unexpected events.

SPARKLE GEMS is not responsible for delays caused by shipping carriers or circumstances beyond our reasonable control.

Incorrect Shipping Address

Please make sure that your shipping information is accurate before completing your order. If you notice an incorrect address, contact us as soon as possible at contact@sparklegems.store.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost or Damaged Packages

If your package appears to be lost, delayed, or damaged during delivery, please contact us at contact@sparklegems.store with your order number and any available tracking information.

If your order arrives damaged, please contact us as soon as possible and provide photos of the product and packaging when available.

Contact Us

If you have any questions about our Shipping Policy, please contact us:

SPARKLE GEMS LLC
4460 Old Canton Rd
Jackson, MS 39211
United States

Email: contact@sparklegems.store
Phone: +1 913 442-3358

Support Hours:
Monday – Friday: 09:00 – 17:00